Terms and conditions

Welcome to Tranquil Housing!

These terms and conditions outline the rules and regulations for the use of Tranquil Housing Ltd's Website, located at https://tranquilhousing.co.uk.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Tranquil Housing if you do not agree to take all of the terms and conditions stated on this page.

These terms and conditions (“Terms”) apply to the use of the services provided by the property investment company, Tranquil Housing Ltd, registered in the United Kingdom with registration number 15767686, having its registered office at The Generator Business Centre, Unit 20, 95 Miles Road, Mitcham, CR4 3FH.

1. INTRODUCTION

1.1 By using the services provided by the Company, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Company’s services.

1.2 The Company reserves the right to modify or amend these Terms at any time. Your continued use of the Company’s services following any changes to these Terms will constitute your acceptance of such changes.

1. DEFINITIONS

2.1 In these Terms, the following definitions shall apply:

(a) “Agreement” means these Terms and any other terms and conditions agreed in writing by the Company and the client.

(b) “Client” means any person or entity using the services provided by the Company.

(d) “Services” means any services provided by the Company, including but not limited to property management, investment advice, and property acquisition.

1. INVESTMENT SERVICES

3.1 The Company offers investment opportunities to Clients for the purpose of generating a return on investment.

3.2 The Company does not guarantee any return on investment, and the Client acknowledges that any investment is subject to market conditions and other external factors beyond the Company’s control.

1. CLIENT OBLIGATIONS

4.1 The Client shall provide accurate and complete information to the Company in relation to their investment requirements.

4.2 The Client shall comply with all relevant laws and regulations in relation to their investment activities.

4.3 The Client shall ensure that they have sufficient funds to make any investment.

4.4 The Client acknowledges that any investment made is at their own risk and that they are solely responsible for any decision to invest.

1. FEES

5.1 The Company’s fees for services provided will be agreed with the Client in advance and set out in writing.

5.2 The Company reserves the right to charge additional fees for any services not included in the initial agreement.

1. CONFIDENTIALITY

6.1 The Company shall treat all information provided by the Client as confidential and shall not disclose such information to any third party without the Client’s prior written consent.

6.2 The Company shall take all necessary measures to protect the confidentiality and security of the Client’s information.

1. LIABILITY

7.1 The Company shall not be liable to the Client for any loss or damage arising out of or in connection with the provision of the services, except in the case of wilful misconduct or gross negligence on the part of the Company.

7.2 The Company shall not be liable for any loss or damage arising out of any investment made by the Client.

7.3 The Client acknowledges that any investment is subject to market conditions and other external factors beyond the Company’s control.

GENERAL

9.1 These Terms constitute the entire agreement between the parties and supersede all previous agreements and understandings between the parties.

9.2 Any variation to these Terms must be agreed in writing by both parties.

A valuation of the property will be instructed prior to the sale being completed at our cost by independent RICS surveyor. We also often also instruct a high street estate agent to give us a market appraisal for your property too.

Should it be necessary, we will also acquire a builders report at our discretion together with additional searches against the property as necessary.

Our initial offer is conditional upon final survey and is subject to any adverse entries being revealed in the searches carried out against the property and any other matters which are subsequently revealed to us which would affect the market value of the property.

Money Laundering Compliance is required by law and will be carried out as standard and on entering into the Agreement and accepting our Terms of Business you are consenting to such a check being carried out.

We will not without your consent release or misuse confidential information given by you during the property sale process unless legally required to do so.

We will keep clear records of all transactions for a period of 6 years, unless otherwise stated.

You are free to use any solicitor of your choice. However, if you choose to use our recommended solicitor then we will cover your fees in relation to the sale of the property. The reason that we recommend you to use our recommended solicitor is because we are dealing with multiple transactions at any one time and to work towards a desired timescale or completion date. Our recommended solicitors are independent and abide by all Law Society guidelines and are acting on an independent basis for you the client.

We will try to solve any disagreements or complaints quickly and efficiently and will acknowledge receipt of any complaint within 3 days together with a full response within 15 days. Should you wish to make a complaint please do so in writing and a response will be provided as above. If, after following our formal complaints procedure (above), you are dissatisfied with the responses from us you can direct any complaint to The Property Ombudsman.

Tranquil Housing Ltd are members agents of The Property Redress Scheme for dispute resolution and we are bound by their code of practice.

The Property Redress Scheme can be contacted directly at the following address:

The Property Redress Scheme
1st Floor Premiere House

Elstree Way,
Borehamwood.
WD6 1JH

Initial valuations are based on an analysis of recent transactions registered with the Land Registry and similar properties within the property area, additional factors such as décor and appearance are also taken into account. Valuations are only a recommendation to the vendor and are subject to full survey.

The Agreement can be cancelled within the 14 day cooling off period from the date the contract was entered into.

If the agreement is terminated within the Agreement term by the seller then we will be entitled to be reimbursed for all reasonable costs and expenses incurred by us.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Tranquil Housing, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Tranquil Housing Ltd and/or its licensors own the intellectual property rights for all material on Tranquil Housing. All intellectual property rights are reserved. You may access this from Tranquil Housing for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Copy or republish material from Tranquil Housing
Sell, rent, or sub-license material from Tranquil Housing
Reproduce, duplicate or copy material from Tranquil Housing
Redistribute content from Tranquil Housing

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Tranquil Housing Ltd does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Tranquil Housing Ltd, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Tranquil Housing Ltd shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Tranquil Housing Ltd reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Tranquil Housing Ltd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Tranquil Housing Ltd; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Tranquil Housing Ltd. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Tranquil Housing Ltd's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.